Yo, Vanson, get hip to the science of Operations
shadowOriginally uploaded by nina.
Where the hell is my jacket!!!? I ordered a vanson jacket on March 3, when the stores were empty, the snow was thick, the guys in the shops busy perusing the centerfold of superbike magazine. 10 weeks ago now. With a lead time of 6-8 weeks. 3 weeks ago they said it was DONE. Then last week they said THIS week, then today they say maybe NEXT week. I have no jacket. I also have long arms and do not have a boy’s flat chest (thank god).
Ya know, there are well received things called JIT manufacturing, supply chain management, and supply/demand forecasting. And I really don’t see any branding benefit to sub-par promising - this isn’t a scarcity equates to high demand strategy - if it is, it’s poorly executed through faulty management of expectations. My tokidoki tee said it could take up to 6 weeks due to high demand, and then delivered in 2: that’s well executed. The exalted quality isn’t going to do much for me if I never get it.
Harvard - send a business school case study team over there post-haste.
on May 11th, 2006 at 10:14 am
Guess who bought the domain name vansonsucks.com? Please, all I want is my jacket as promised weeks ago.
on May 11th, 2006 at 11:17 am
Nina, I know how you feel.
When my GF Caroline ordered a stock Vanson jacket at the bike show and wanted silver shoulder patches put on to match her Monster, it was considered a “Custom” and took 10 to 12 weeks to arrive.
Vanson makes the best stuff out there but their customer service really sucks.